Our Commitment To You

We are committed to developing policies and procedures to protect the rights of our clients and ensure that we have your best interests at the forefront of everything we do.

We want our entire staff to be as responsive, kind, and helpful as possible. That's why we continually train and educate ourselves with today's ever changing environment. Our goal is for every client to be completely satisfied with the service they receive. For our staff, that means listening carefully and responding to problems in a clear, never condescending, manor. It means having the knowledge to answer questions on the spot and wisdom to know when input from others is needed. It means taking the time to make sure the client understands completely and giving suggestions on other things they might want to try.

As a customer, you have the right to:

  1. Have service performed as scheduled.
  2. Expect a clean home. Simply put, you deserve the best. If we're not performing to the standards we promised, top level management will respond.
  3. Address any questions you may have with our knowledgeable Customer Service Staff.
  4. Be treated with courtesy and respect from all staff at our company.
  5. Be heard. We commit to making your issues count. You can expect complaints/problems/concerns to be resolved within 24 business hours, whenever possible. We are firm believers that we can not change what we do not know; we welcome comments or suggestions.
  6. Expect phone calls to be returned as quick as possible.
  7. Be informed. We guarantee to keep you informed about service delays or anything else you need to know regarding the cleaning service.
  8. To perform as much as possible within the time limits requested to us at each appointment.

If there is ever anything we can do to increase your happiness with us, please do not hesitate to contact us. It would be our pleasure to be of assistance. We pride ourselves on establishing trusted and committed relationships with each of our clients. Please feel free to call, text, email or fax any additional notes you would like added to your record for future appointments, we look forward to servicing your home and thank you for your business.

Tammy Morshed – Owner
Office: (716) 579-6659
Fax: (716) 408-909
Email: magicassistants@live.com

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